Episode 2: The Overly Emotional

In this series, Episode 2 explores the Overly Emotional—good news, bad news, doesn’t matter - they are gonna shed a tear or two...or a bucketful.

By Synchrony, Health & Wellness

Posted Jul 03, 2025 - 1:07 min video

play icon OEsXSNv2VkM-video-test

Has this happened to you? You’re discussing care and treatment costs with a pet parent when suddenly—get out the umbrella—waterworks come pouring in. That’s the Overly Emotional. You try to calm them down but it can feel like trying to tame a cat with the zoomies. Check out simple ways to dry up the tears in our Budget Banter video.

play icon

Episode 3: The Skeptic

In this series, Episode 3 tackles the Skeptic—who thinks every vet’s secret hobby is rolling in the dough or driving sports cars.

Watch now

Categories

Animal & Pet Care Practice Growth Patient & Client Experience Videos

Ready to help more patients and clients get the care they want and need?

Get Started

Related Content

View All

ARTICLE

8 Benefits of Offering Veterinary Financing Solutions to Your Clients

Pet owners may have financial constraints that make it challenging to provide appropriate care. By offering veterinary financing solutions, you can help pets receive the care they need while also benefiting your clients and practice.

Read more

ARTICLE

How to Discuss the Benefits of Pet Insurance With Your Vet Clients

Pet insurance can help your clients provide the care their pets need for a long, healthy life. Use these tips to help your team develop a successful strategy for talking with clients about pet insurance.

Read more

ARTICLE

Vet Burnout: How Tech Integration Can Help

Burnout can cause emotional and cognitive challenges with work performance and job satisfaction. Learn how technological advances, including those pertaining to payments and financing, can help support vet teams.

Read more

Ready to help more patients and clients get the care they want and need?

Get Started

The information, opinions and recommendations expressed in the article are for informational purposes only. Information has been obtained from sources generally believed to be reliable. However, because of the possibility of human or mechanical error by our sources, or any other, Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony") does not provide any warranty as to the accuracy, adequacy, or completeness of any information for its intended purpose or any results obtained from the use of such information. All statements and opinions in this article are the sole opinions of the individual(s) being interviewed. The data presented in the article was current as of the time of writing. Please consult with your individual advisors with respect to any information presented.


© 2025 Synchrony Bank.