Financial care conversations: talking about cost and payment is healthy

Talking with clients about the cost of care clearly and confidently has always been important to delivering care. As part of CareCredit’s commitment to help pets get the care they need without delay, we worked with leading veterinary specialists to develop this Financial Care Conversation Guide to support open and healthy conversations with clients about cost and payment. This guide is designed to help your team feel as comfortable providing financial care as they are veterinary care. A healthy financial relationship helps keep the focus on care not just cost. In addition, practices that accept the CareCredit credit card have access to even more resources that can make payment conversations easier for the team and clients, including:

• Visual aids, such as payment charts to help clients better understand their payment responsibilities and options.
• An online Payment Calculator that helps clients view available promotional financing options and monthly payments to help them choose one that works best for them. Contactless financing solutions, including a personalized Custom Link that lets clients learn about, apply and pay, all from their mobile device or at home.