Leveraging Technology to Strengthen Practices and Enhance Patient Care

Discover how technology is transforming healthcare practices. In this webinar, experts share strategies to strengthen practice foundations, support financial conversations and enhance the patient journey.

By Synchrony, Health & Wellness

Posted Sep 05, 2025 - 6 min video

In today’s ever-changing health and wellness landscape, technology is transforming how providers and patients approach financial conversations. In fact, over 40% of providers and patients surveyed in Synchrony’s Healthcare Journey Research report acknowledge the importance of payment financing options, but many patients still face limited choices for managing out-of-pocket expenses.1

Join industry leaders Claude Royster, vice president and general manager of Health & Wellness at Synchrony, and Cathy McDowell, president and CEO of Karen Zupko & Associates, as they discuss the vital role of technology in leading impactful financial conversations.

This 30-minute webinar, moderated by Xtelligent expert Ben Cole, will dive into the latest technological trends impacting patient preferences and demonstrate how tech integration can help practices provide flexible financing options and enhance overall patient care. Whether you are in revenue cycle management, financial counseling or healthcare leadership, you’ll gain valuable insights to help your practice thrive and better support patients on their care journeys.

Ready to help more patients and clients get the care they want and need?

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Ready to help more patients and clients get the care they want and need?

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The information, opinions and recommendations expressed in the article are for informational purposes only. Information has been obtained from sources generally believed to be reliable. However, because of the possibility of human or mechanical error by our sources, or any other, Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony") does not provide any warranty as to the accuracy, adequacy or completeness of any information for its intended purpose or any results obtained from the use of such information. All statements and opinions in this article are the sole opinions of the doctor being interviewed. The data presented in the article was current as of the time of writing. Please consult with your individual advisors with respect to any information presented.


© 2025 Synchrony Bank.


Source:


1 Healthcare Journey Research Consumers and Providers report, Synchrony, 2023. (CareCredit is a Synchrony solution.)