Learning how to speak “pet owner” enhances the value of regular care

According to a language-focused research study spearheaded by the AVMA, what you say to your clients–right down to specific words and phrases–matters.

By Synchrony, Health & Wellness

Posted Aug 18, 2022 - 2 min read

A nationwide study shows that a fundamental shift in the way veterinary teams communicate can significantly influence pet owner perceptions about the value and importance of regular veterinary care.

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Animal & Pet Care Practice Growth Patient & Client Experience Research

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