Telehealth: What It Is, How It Works and When to Use It

Whether you’re traveling, unable to leave your home or can’t reach your regular doctor, there’s another option for accessing non-emergency medical care: telehealth. So, what is telehealth? Telehealth, also called telemedicine, has been growing in popularity as a convenient way to consult with a doctor or other healthcare professional online, and receive medical care and advice for a variety of symptoms and conditions.

Below we explain how telehealth works, when you should use telehealth services (and when you shouldn’t) and how to find a telehealth provider.

How does telehealth work?

Telemedicine services, or telehealth, let you visit with a healthcare provider online in real time. This lets the healthcare provider see, hear, discuss and monitor your symptoms. During a virtual doctor’s appointment, the healthcare provider can also diagnose common ailments and offer solutions, including ordering prescriptions.

Keep in mind that you’ll still need to fill out medical forms and share information about your medical history, family history and any medications you’re taking. In order to use telehealth services, you’ll need to have internet access and a smartphone, tablet or computer.

What can I use telehealth for?

Online doctor visits are ideal for urgent but noncritical health conditions, such as:

• Cold and flu symptoms
• Skin rashes
• Insect bites
• Eye infections
• Monitoring a long-term illness or a chronic condition
• Following up with your doctor, such as after a surgery or to review lab work
• Managing depression and anxiety

Telemedicine is not appropriate for emergency situations like heart attack symptoms, or any type of medical issue requiring hands-on care, such as X-rays or splints.

What are the benefits of using telemedicine?

Telehealth is a convenient option for receiving care when you can’t get to your regular doctor’s office or a walk-in clinic. For example:

• You’re out of town and can’t reach your regular doctor
• You can’t leave your home due to limited mobility or transportation
• You don’t want to sit in a crowded waiting room
• You don’t have time to see your doctor during regular business hours

Another benefit? The cost of telemedicine is usually less expensive than an in-person doctor or walk-in clinic visit.

How can I find a telehealth provider?

A good place to start is by asking your regular doctor’s office if they offer telemedicine services or if they can recommend a telehealth provider. You could also check with your health insurance company to see if they partner with a telemedicine service — and if telehealth is covered by your insurance. Another option is to contact national telehealth companies such as Teledoc or Doctor on Demand. The next time you or a family member experience a non-acute medical condition, consider giving telehealth a try!

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