SearchHidden Burnout Factor? Why Money Conversations Could Be Stressing Out Your Team
This joint webinar from MGMA and CareCredit will help you identify how to spot and reduce a common, preventable stressor — patient cost conversations — so your team can respond with confidence and avoid the path to burnout.
Before Burnout: Spotting the Early Signs
Burnout gets talked about constantly, yet what some teams may label as “burnout” could be the early stage of something preventable: prolonged, unaddressed stressors that chip away at emotional, mental and physical energy. When leaders identify these stressors and step in early, they may be able to interrupt the path toward true burnout.
A Stressor Hiding In Plain Sight: Cost Conversations
One stressor observed across healthcare practices is the pressure staff feel when patients express fear, frustration, or confusion about the cost of care. With general out-of-pocket expenses, insurance premiums, and deductibles in flux, many patients express anxiety about out-of-pocket healthcare costs. This means frontline staff may be fielding hard questions about costs often without support or training.
What Leaders Will Learn
In this session, Amy Lafko, founder of Cairn Consulting Solutions, shares an assessment-driven framework to uncover and address these stressors. Leaders will learn tips to equip their teams to handle cost conversations confidently, help reduce avoidable stress and create a more sustainable and supportive work environment.
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